Administrative assistant - Group retirement
Kitchener Office | Permanent position (hybrid work)


We are currently looking for an ADMINISTRATIVE ASSISTANT to join our Group Retirement team. If you like optimizing and structuring and want to work in a fast-growing and stimulating environment, this job is made for you!

Join a Certified Remarkable Employer, that is recognized by its own employees! According to our team, AGA Benefit Solutions is:

  • An employer that respects its commitments to its employees and customers
  • Visionary, dynamic and competent managers
  • A team that is welcoming, respectful and eager to maintain an excellent working atmosphere

To apply, please fill out the form below and send it with your resume before November 28th, 2022.

Our Job Offer

Reporting to the Director, the Administrative Assistant will be mainly responsible for supporting the members of the Pension team and ensuring the team’s administrative management. 

The incumbent is expected to:

  • Coordinate, prepare and present documents; 
  • Organize the follow-up of office activities; manage the daily agenda (appointment scheduling) and, as needed, the business trips of team members; 
  • Maintain client files; follow up on the receipt of brochures, policies and endorsements; 
  • Answer document requests from clients and brokers; 
  • Perform administrative follow-up including implementation schedules and reminders on ongoing operations; 
  • Track commissions; 
  • Prepare (retrieve) reports on assets from the service providerswebsites; 
  • Perform any other related duties at the supervisor’s request. 

This position includes a significant component of procedure optimization and standardization in cooperation with the Pension Director. Consequently, the incumbent will also be expected to: 

  • Update the team’s SharePoint; 
  • Contribute to the development and publication of templates and procedures; 
  • Support users (Pension team members) with the adoption of templates, procedures and work tools; 
  • Take an active part in the improvement of existing tools and contribute process optimization ideas. 


In summary, the incumbent must be versatile, enjoy working collaboratively and intelligently, and have good organizational skills. 

The ideal candidate will have the following qualifications:

  • Vocational diploma in administrative support or college diploma; 
  • Minimum 2 years of experience in financial services, experience in retirement an asset; 
  • Good command of the Microsoft Office suite, particularly Excel, Word, PowerPoint and SharePoint; 
  • Knowledge of (familiarity with) advanced SharePoint functions is a major asset; 
  • Good command of English and French, spoken and written; 
  • Attention to detail and thoroughness; 
  • Ability to demonstrate judgment, integrity and honesty; 
  • Ability to protect confidential information; 
  • Versatility, analytical skills, proactiveness, resourcefulness, ability to work independently; 
  • Ability to meet deadlines, perform close monitoring and manage work priorities. 

Who We Are

A leader in the development and administration of custom-made group insurance plans and group pension plans, AGA ranks among Canada’s largest benefit providers. Our clients include small, medium and large businesses as well as financial security and group insurance advisors who offer group plans to their clients. AGA serves more than 2,600 clients across Canada with some 200 employees in our offices located in Montreal, Quebec City, Kitchener, Markham, Edmonton, Calgary, St. John (NB) and Vancouver. A business operating on a human scale, AGA Benefit Solutions provides a vibrant and innovative work environment along with exciting career opportunities.


Submit your application