Analyst, Member Management
Montreal Office | 1 Permanent Position (hybrid work) - 37.5 hours a week

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We are currently looking for an ANALYST, MEMBER MANAGEMENT to join our Montreal office. If service is your passion, if you care about meeting customer needs and you want to work in a fast-growing and stimulating environment, this job is made for you!

Join a Certified Remarkable Employer, that is recognized by its own employees! According to our team, AGA Benefit Solutions is:

  • An employer that respects its commitments to its employees and customers
  • Visionary, dynamic and competent managers
  • A team that is welcoming, respectful and eager to maintain an excellent working atmosphere

To apply, please fill out the form below and send it with your resume before November 28th, 2022.

Our job offer

Reporting to the Department Head - Member Management, the Analyst, Member Management for “Admin Plus”-type plans will be mainly responsible for properly managing group member movements in place of the administrator and answering requests from group members and, at times, from administrators.

The incumbent is expected to:

  • Check the eligibility of transactions originating from members (paper, email, phone) or from administrators (portal, paper, email, phone, payroll files), and approve or refuse such transactions in compliance with group insurance rules and procedures;
  • Ask members and administrators for any information required to approve or refuse a member movement;
  • Take calls from members on the administration of their plan (change of coverage, option or beneficiary and questions), forward them the necessary forms and follow up on form completion;
  • Send and track declarations of health for late enrollments and handle the related confirmations;
  • Answer requests received from administrators through the billing inbox or by phone;
  • Prepare outstanding balance reconciliations, upon request from administrators;
  • Prepare various letters in reply to requests from members and administrators;
  • Forward letters when members turn 65-70-75, when dependents turn 25/26 and any other correspondence;
  • Maintain a satisfactory level of knowledge to provide accurate and quality service;
  • Support the billing clerk with his/her tasks, as needed;
  • Take part, upon request, in tests performed during the implementation of new tools/software or the enhancement of these tools/software;
  • Ensure internal and external client service;
  • Perform any other related duties at the supervisor’s request.

The ideal candidate will have the following qualifications:

  • College diploma;
  • Minimum 5 years of experience in group insurance;
  • Customer service experience;
  • Very good command of English and French, spoken and written;
  • Keen sense of customer service delivery;
  • Attention to detail and thoroughness;
  • Ability to meet deadlines and manage priorities;
  • Judgment, integrity, honesty;
  • Flexibility, resourcefulness and ability to work independently;
  • Ability to protect confidential information.
  • Good command of Microsoft Office suite;

Who we are

A leader in the development and administration of custom-made group insurance plans and group pension plans, AGA ranks among Canada’s largest benefit providers. Our clients include small, medium and large businesses as well as financial security and group insurance advisors who offer group plans to their clients. AGA serves more than 2,600 clients across Canada with some 200 employees in our offices located in Montreal, Quebec City, Kitchener, Markham, Edmonton, Calgary, St. John (NB) and Vancouver. A business operating on a human scale, AGA Benefit Solutions provides a vibrant and innovative work environment along with exciting career opportunities.