With its expanding activities, AGA Benefit Solutions offers new employment prospects for professionals with high career aspirations. If you are seeking flexibility, freedom and challenges, this position is made for you!
Our firm is committed to its employees and welcomes all new candidates in a respectful manner consistent with an excellent work environment. Discover why working at AGA Benefit Solutions is so rewarding by visiting our Career page.
Your mandate will consist in...
Your mandate will be to perform a variety of analyses for major accounts under the supervision of the Deputy Director, Actuarial Services. Read on to learn about the skills and qualifications required to thrive at AGA!
Your main tasks will include:
Process Organization Support
- Document, update, and standardize internal procedures (renewals, new implementations, client and insurer follow-ups).
- Identify improvement opportunities and propose adjustments to optimize workflows.
Operational Support
- Serve as the go-to resource for the entire implementation service: respond to all types of questions from team members or other internal clients (e.g., advisors or colleagues) regarding service cases, procedures, claims issues, etc. This also includes handling cases referred by advisors and following up.
- Manage service processing timelines (renewals, quotes, implementations).
- Coordinate the work of analysts.
Training Support
- Act as the operational point of contact for team members;
- Support training initiatives led by team leaders and assist employees in applying procedures;
- Organize and lead internal sessions to clarify and standardize processes;
Quality and Compliance Support
- Ensure processes comply with industry standards and confidentiality requirements;
- Help implement quality control mechanisms to reduce errors;
Other Responsibilities
- Actively participate in onboarding and integrating new team members;
- Handle client complaints: communicate with the client to understand the situation and find a solution, draft decision letters if needed, all in collaboration with the Assistant Director;
- Compile service statistics;
- Actively participate in team meetings (feedback, directives, reminders, etc.);
- Perform any other related tasks as requested by the supervisor.
Required Qualifications:
- Minimum 5 years of experience in group insurance;
- Excellent knowledge of the business environment (AGA’s internal tools and products);
- Proficiency in written and spoken English and French (Proficiency in English is required, as administrative transactions must be processed in both languages. A detailed analysis and thorough understanding of contractual administrative information related to insurance enrollments and changes—free of errors—are also essential);
- Solid knowledge of Microsoft Office Suite;
- Strong organizational skills and ability to manage multiple files simultaneously;
- Highly developed sense of responsibility;
- Positive leadership in both actions and words.
Are you inquisitive, self-reliant and unafraid of the unknown?
We are interested in meeting you! Apply now and we will contact you if your application is retained for the next step of our recruitment process.
AGA welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.