Questions/answers for members

• How to read your drug/dental Telus card?
• The pharmacist cannot find AGA on the Telus platform?
• The dentist cannot find AGA on his/her claims platform?
• The pharmacist is unable to enter the group number?
• After attempting to process the claim, my pharmacist is unable to successfully forward the claim. What happens then?
• After attempting to process the claim, my dentist is unable to successfully forward the claim. What happens then?
• My paramedical practitioner (chiro, massage therapist or other) cannot find AGA on his/her claims platform. What can I do?
• How can I submit a treatment plan/estimate?
• How can I get my group insurance booklet?
• How can I check the status of my claim?
• What services are covered under my plan?
• How can I increase or change my coverage?
• The student status of my child has changed. How can I update it?
• I am leaving my employer. Can I keep my coverage?
• My family situation has changed. How can I add or remove a family member?
• How can I log in to my account on my plan’s website?
• Where can I find my group and certificate numbers?
• How can I get an insurance card?
• How can I update my personal information?