Administration and service agent (Markham)
Markham Office | 1 Permanent position (hybrid work)


We are currently looking for an ADMINISTRATION AND SERVICE AGENT to join our Markham team. If service is your passion, if you care about meeting customer needs and you want to work in a fast-growing and stimulating environment, this job is made for you!

Join a Certified Remarkable Employer, that is recognized by its own employees! According to our team, AGA Benefit Solutions is:

  • An employer that respects its commitments to its employees and customers
  • Visionary, dynamic and competent managers
  • A team that is welcoming, respectful and eager to maintain an excellent working atmosphere

To apply, please fill out the form below and send it with your resume before November 28th, 2022.


The Benefits Administrator position is responsible for directing and planning the day-to-day administration of group benefits programs (group health, dental, vision, short-term and long-term disability, worker's compensation, life insurance, travel and accident plan, and flexible spending plan). The role requires strong knowledge of benefit programs (contract provisions, benefit setup and administration) and an affinity with systems and data bases.

The incumbent is expected to:

    • Work closely with clients, members and vendors
    • Serve as primary contact for plan sponsors and members
    • Document and maintain administrative procedures for assigned benefits processes
    • Interface with clients and resolve client administrative inquiries and concerns
    • Maintain employee benefits files, maintain group benefits database and update member records
    • Gather member data and process monthly billing statements
    • Perform plan audits. Prepare, collect and organize data for review
    • Respond to written and telephone requests from clients within service standards
    • Provide recommendations for resolution of problems and issues and, as a colleague of the Administration team, look for process improvements
    • Participate in other projects requiring assistance, as needed

The ideal candidate will have the following qualifications:

  • 3+ years Group Benefits experience and knowledge
  • College diploma or equivalent experience
  • System integration experience
  • CEBS certification is an asset
  • Bilingualism in both official languages is an asset
  • Knowledge of Group health insurance plans for a Multi employer or Flex environment is an asset
  • Advanced computer proficiency incl. MS Office; Word and Excel and ability to learn new applications
  • Strong mathematical, analytical and problem-solving skills
  • Superior attention to detail
  • Excellent oral, written, interpersonal, and communication skills
  • Ability to multi-task effectively and work closely with others in a team environment and independently, must be a self-starter
  • Ability to meet deadlines and work effectively under pressure of time limits


  • Group insurance, pension plan and employee assistance program
  • Training, development and career advancement opportunities
  • Work-life balance, social and physical fitness activities


A leader in the development and administration of custom-made group insurance plans and group pension plans, AGA ranks among Canada’s largest benefit providers. Our clients include small, medium and large businesses as well as financial security and group insurance advisors who offer group plans to their clients. AGA serves more than 2,600 clients across Canada with some 200 employees in our offices located in Montreal, Quebec City, Kitchener, Markham, Edmonton, Calgary, St. John (NB) and Vancouver. A business operating on a human scale, AGA Benefit Solutions provides a vibrant and innovative work environment along with exciting career opportunities.


Submit your application