Career

With its expanding activities, AGA Benefit Solutions offers new employment prospects for professionals with high career aspirations. If you are seeking flexibility, freedom and challenges, this position is made for you!

Our firm is committed to its employees and welcomes all new candidates in a respectful manner consistent with an excellent work environment. Discover why working at AGA Benefit Solutions is so rewarding by visiting our Career page.

Your mandate will consist in...

Your mandate will consist of being responsible for supervising both the plan management analysts and the implementation analysts. In addition, you will play a key role in building and structuring the implementation teams, in close collaboration with the coordinator. You will help establish the processes, tools, and best practices needed to ensure an optimal client experience from the moment new groups are welcomed and enrolled. Read on to discover the skills and qualifications you’ll need to thrive at AGA!

Your main tasks will include:

Team Management

• Directly supervise a team of analysts (15–20 people);
• Set annual goals for team members, monitor their performance regularly, and implement development/coaching plans;
• Support analysts in managing more complex cases;
• Provide direct assistance to employees in resolving problematic situations.

Department Setup and Development

• Actively collaborate to refine the department’s structure, roles, and responsibilities;
• Develop, improve, and implement processes, procedures, and tools to ensure the efficiency and quality of implementations, as well as contract modifications, renewals, and cancellations;
• Align work practices with other internal teams (AGA +PLUS, Consulting and services, Underwriting, etc.);
• Participate in organizing and improving monthly meetings;

Quality, Compliance, and Client Experience

• Ensure quality, compliance, and timely handling of cases;
• Define, implement, and monitor relevant performance indicators for the department;
• Support the development of tools and processes related to training offered to plan sponsors to ensure a positive client experience from the start;
• Represent the department in cross-functional projects and internal committees;

Training and Skills Development

• Contribute to the development and monitoring of training programs for new team members;
• Support ongoing employee training on processes, procedures, and tools;
• Collaborate with the training and documentation team to design, implement, and track training initiatives aligned with the organization’s strategic goals;
• Participate in succession planning for key roles within the team;

Collaboration and Continuous Improvement

• Keep work documents up to date to reflect insurer/provider terms;
• Ensure clear and consistent access to information across internal platforms;
• Identify and implement continuous improvements to optimize operational efficiency and client satisfaction;

Other Responsibilities 

• Participate in recruiting team members, in collaboration with HR;
• Perform any other related tasks as requested by the Director.

Required Qualifications:

• University or college degree in administration, management, or a related field;
• Minimum of 5 to 8 years of relevant experience, including proven experience in personnel management;
• Experience in group insurance or the financial services sector (a strong asset);
• Knowledge of best practices in customer experience;
• Strong proficiency in Microsoft 365 Suite;
• Excellent written and verbal communication skills in both English and French (Proficiency in English is required, as administrative transactions must be processed in both languages. A detailed analysis and thorough understanding of contractual administrative information related to insurance enrollments and changes—free of errors—are also essential);
• Strong organizational skills, with the ability to prioritize and manage multiple projects simultaneously;
• Inspiring leadership, autonomy, adaptability, and the ability to positively influence others;
• Teaching skills and a strong interest in skill development;
• High level of confidentiality and professional integrity.

Are you inquisitive, self-reliant and unafraid of the unknown?

We are interested in meeting you! Apply now and we will contact you if your application is retained for the next step of our recruitment process.

AGA welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.