People with experience

With offices in Montreal, Quebec City, Kitchener, Edmonton, Calgary and Saint John (NB), AGA Benefit Solutions has more than 180 employees fully dedicated to your complete satisfaction. Our seasoned team works for your best interest, simplifies your life and provides you with courteous, efficient and attentive service.

Get to know some of our executives.

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Martin Papillon
President and Chief Executive Officer
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Martin Papillon is a Fellow of the Canadian Institute of Actuaries and holds an MBA from HEC Montréal. Throughout his career, he has been working in the group insurance and retirement sector. Before joining AGA in 2013, he held advisory and senior management positions with world-class consulting actuarial firms.

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Chantal Dufresne
Senior Vice President, Finance and Operations
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A Chartered Professional Accountant (CPA) and Certified Corporate Director (ASC), Chantal Dufresne is a manager with more than 20 years of experience in the operational management of small and medium-sized businesses. She held management positions in several accounting firms and worked in a self-employed capacity for a few years. With this background, she brings to AGA her skills and technical knowledge in financial accounting, management and administration. As a board member, she helps define the strategic direction of the organizations she assists and distinguishes herself through her expertise in governance, internal controls and risk management.
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Vincent Soucy
Vice President, Consulting, Underwriting and Actuarial Services
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Holding a Bachelor degree in Actuarial Science and a Fellowship with the Canadian Institute of Actuaries, Vincent Soucy worked for the first 10 years of his career in an actuarial consulting firm where he advised national clients on their benefit and retirement plans.  He joined AGA in March 2014 and supervises the consulting, service, underwriting and actuarial teams.

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Martin Bédard
Vice President, Consulting and Client Service
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Martin Bédard holds a Bachelor Degree from Université Laval, where he was captain of the Rouge et Or football team when they won their first Vanier Cup, and an Executive MBA from Queen’s University. He has close to 20 years of experience in group insurance on the insurer side. With his background as a senior manager responsible both for business development and for strategic planning, product development and client experience, he is keen on doing more for each client as part of the Quebec City office team.

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Ed Hofstede
Vice President, Consulting and Client Service
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In various senior leadership roles, Ed Hofstede has reshaped companies through focus on a differentiated customer experience for plan sponsors and their employees. Embracing technology, Ed aims to deliver not only best-in-class benefit solutions, but healthy, engaged, loyal, and productive employees for our clients.


Ed is a passionate and active advocate for workplace and youth mental health initiatives.
Ed holds an Honours degree in Business from Wilfrid Laurier University and is an active member of CALU and TPAAC.

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Alain Rivard
Vice President, Business Development and Strategic Consulting
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Alain Rivard has been working in group insurance since 1997. He held roles with major insurers for 10 years prior to becoming President of WBL Benefits+Actuarial. He holds a Masters of Business Administration and a Bachelor Degree in Industrial Relations. He also graduated from the École d’Entrepreneurship de Beauce.

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Isabelle Gauvin
Vice President, AGA +PLUS & AGILE
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With close to 30 years of experience in group insurance, both on the third-party payer/administrator and insurers' sides, Isabelle Gauvin is certainly considered an expert in her field.  Attentive to the needs of our employees and committed to providing them with a healthy and motivating environment, Isabelle leads the administration, claims and customer service operations, while seeking to ensure the best client experience to all our members and administrators, in cooperation with her teams.