Our Team | AGA Benefit Solutions

With offices in Montreal, Quebec City, Kitchener, Markham, Calgary, and Vancouver, AGA Benefit Solutions has more than 300 employees who are dedicated to ensuring your full satisfaction.

Led by Martin Papillon, President and Chief Executive Officer, Chantal Dufresne, Senior Vice President, Finance and Operations, and, in Western Canada, Massimo Nini, Vice President, Consulting and Underwriting, AGA’s seasoned team will work in your best interest, simplify your life and provide you with courteous, efficient and attentive service.

Meet a few members of our management team.

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Martin Papillon

President and Chief Executive Officer

Martin Papillon

President and Chief Executive Officer

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Martin Papillon is a Fellow of the Canadian Institute of Actuaries and holds an MBA from HEC Montréal. Throughout his career, he has been working in the group insurance and retirement sector. Before joining AGA in 2013, he held advisory and senior management positions with world-class consulting actuarial firms.

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Chantal Dufresne

Senior Vice President, Finance and Operations

Chantal Dufresne

Senior Vice President, Finance and Operations

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A Chartered Professional Accountant (CPA) and Certified Corporate Director (ASC), Chantal Dufresne is a manager with more than 20 years of experience in the operational management of small and medium-sized businesses. She held management positions in several accounting firms and worked in a self-employed capacity for a few years. With this background, she brings to AGA her skills and technical knowledge in financial accounting, management and administration. As a board member, she helps define the strategic direction of the organizations she assists and distinguishes herself through her expertise in governance, internal controls and risk management.

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Francine Pell

Senior Vice President, AGA +PLUS

Francine Pell

Senior Vice President, AGA +PLUS

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Francine has an educational background in actuarial science and more than 30 years of experience in the group insurance and retirement industry. At AGA, she leads our teams that support our clients and their employees in their interactions with their benefits program nationwide. This includes activities from plan implementation to claims processing. Francine is also responsible for the teams in charge of AGA +PLUS, ELHT, student administrative services, health spending accounts (BeneFitsMyWay), along with the Cangaroo HRIS platform. Francine contributes to the growth of AGA, while maximizing the potential of our expanding team across Canada!

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Massimo Nini

Senior Vice President, Consulting, Underwriting and Actuarial Services

Massimo Nini

Senior Vice President, Consulting, Underwriting and Actuarial Services

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Massimo Nini is the Senior Vice President, Consulting, Underwriting and Actuarial Services and a Fellow of the Canadian Institute of Actuaries (CIA) and holds a Bachelor Degree in Actuarial Science from Concordia University. Prior to joining AGA, he held leadership positions with firms operating in the employee benefits consulting and the accident & health reinsurance space. Over the years, he has provided actuarial, retirement and benefits consulting services to organizations of various sizes, including large pan-Canadian and international organizations. He a is member of the CIA’s Health Committee and is a licensed insurance agent in Ontario, Quebec and other provinces across Canada.

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Alexandre Timothy

Vice President, Business Development

Alexandre Timothy

Vice President, Business Development

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Holder of a Corporate Finance degree from HEC Montréal, Alexandre Timothy has been passionate about sales, business development and employee benefits throughout his career. This passion and his fresh take on the industry make him go the extra mile to help businesses offer the very best to their employees. He thrives on developing new partnerships and unhesitatingly steps out of his comfort zone to learn more effectively and keep moving forward. His philosophy consists in enjoying work and improving as a team, because the success of each depends on the success of all! An elite player, Alexandre contributes to AGA’s growth by creating added value for clients and insured members alike.

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Isabelle Gauvin

Vice President, AGA +PLUS & AGILE

Isabelle Gauvin

Vice President, AGA +PLUS & AGILE

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With close to 30 years of experience in group insurance, both on the third-party payor/administrator and insurers' sides, Isabelle Gauvin is certainly considered an expert in her field. Attentive to the needs of our employees and committed to providing them with a healthy and motivating environment, Isabelle leads the administration, claims and customer service operations, while seeking to ensure the best client experience to all our members and administrators, in cooperation with her teams.

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Martin Bédard

Vice President, Consulting and Client Service

Martin Bédard

Vice President, Consulting and Client Service

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Holder of a Bachelor Degree from Université Laval and an Executive MBA from Queen’s University, Martin Bédard has more than 20 years of experience in group insurance, as senior executive on the insurer side, responsible for national business development through various networks (brokerage, MGAs, TPA, TPP and direct), in charge of developing traditional group insurance products, individual conversion products and credit insurance products, as well as implementing client experience. Drawing from his background in team sports, he firmly believes that an innovative organization that cares about its clients and partners must include people with similar values and complementary talents, where valuing everyone’s ideas makes for a better team.

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Jhonny Dandoy

Vice President, Consulting

Jhonny Dandoy

Vice President, Consulting

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Holder of a bachelor’s degree in Actuarial Sciences from Université de Montréal and Associate of the Canadian Institute of Actuaries (ACIA) and the Society of Actuaries (ASA), Jhonny brings 20 years of experience in benefits consulting, including the past 16 years with a global actuarial consulting firm. During this time, besides acting as senior advisor, he played a significant role in business development/visibility, and also as a manager, mentor and member of the local leadership team.Jhonny supervises the team of account managers and senior advisors, and implements the structures required for AGA’s growth and profitability, particularly in the Greater Montreal area. A dynamic and passionate leader, Jhonny takes on challenges with confidence and enthusiasm!

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Todd Rappitt

Vice President, Specialized Markets

Todd Rappitt

Vice President, Specialized Markets

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Todd Rappitt has been working in group insurance since 1996, providing innovative solutions and outsourcing of benefit programs for a variety of clients. Todd has extensive experience working with Multi-Employer Trusts, ELHTs, Casual Workforces, and Flexible Benefit Plans. His undergraduate studies were completed at Wilfrid Laurier University, where he received his Honors Bachelor of Business Administration. He currently is a Certified Human Resources Leader (CHRL), holds his Certified Health Insurance Specialist (CHS) and Master of Trust Management Standards (MTMS)

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Vincent Ally

Vice President, Finance

Vincent Ally

Vice President, Finance

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A Chartered Professional Accountant (CPA) with a consulting background in a Big 4 accounting firm, Vincent thrives in collaborative environments, leveraging collective strengths to drive financial success. Vincent's goal is to ensure the smooth and seamless integration of newly acquired companies, facilitating strategic growth for AGA. A passionate sports enthusiast, he understands the importance of strategy, agility, and resilience.

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Martin Parent

Vice President, Operations | Chief Privacy Officer

Martin Parent

Vice President, Operations | Chief Privacy Officer

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With a bachelor's degree in computer science and software engineering, Martin has more than 20 years of experience in information technology, more specifically in strategic consulting, continuous improvement and execution of complex projects. In addition to acting as Chief Privacy Officer for AGA, he serves as Vice President, Operations, supporting the teams that provide services to customers. Based on an approach aligned with technology and business, Martin creates a collaborative environment where technical and business teams work together to identify opportunities for innovation, cost optimization and risk management.