Career

With its expanding activities, AGA Benefit Solutions offers new employment prospects for professionals with high career aspirations. If you are seeking flexibility, freedom and challenges, this position is made for you!

Our firm is committed to its employees and welcomes all new candidates in a respectful manner consistent with an excellent work environment. Discover why working at AGA Benefit Solutions is so rewarding by visiting our Career page. 

Your mandate will consist in:

Your mandate will consist of providing support in the business administration and IT systems. Your role will be to ensure that users' workstations, software, and peripherals are working properly. Do you want to take on a new challenge and help the company achieve its growth objectives? Continue reading to learn about the skills and qualifications required to thrive at AGA!

Your main tasks will include:

• Prepare all equipment and access for the arrival or departure of employees;
  Install, test, configure, maintain and repair computer hardware, software, operating systems and the corporate network;
• Prepare documentation and diagrams of computer and office equipment;
• Write and maintain documentation on technical procedures;
• Take charge of different projects and planned maintenance with the help of external consultants;
• Be a resource person for all applications in the Microsoft Office 365 Suite;
• Assist in moving and/or setting up computer rooms and servers;
• Provide support for the telephone system, including the call center;
• Troubleshoot and resolve incidents and problems related to users and IT infrastructures, on site or remotely, including computers, servers, virtualizations, cell phones, printers, etc.;
• Respond to alerts, sometimes after hours, when necessary;
• Manage and maintain an inventory of computer and printer supplies;
• Participate in the management of copy taking;
• Participate in IT succession planning, testing and implementation;
• Participate in IT security and compliance audits;
• Perform all other related tasks requested by the immediate superior.

Required qualifications:

• College diploma in computer technology or equivalent;
• Minium of 5 years of experience in IT support;
• Excellent command of oral and written English and French (bilinguism an asset); 
• Very good knowledge of virtualization technologies (VMware) and Windows and Linux servers;
• Excellent knowledge of Active Directory and related services (GPO, DNS, DHCP, etc.);
• Very good knowledge of networking (firewall, switch, router, WIFI), Microsoft365 products, Atlassian products;
• Ability to exercise good judgment, integrity and honesty;
• Ability to protect the confidentiality of information;
• Versatility, resourcefulness, autonomy;
• Sense of customer service;
• Be on the lookout for new technologies.

Are you inquisitive, self-reliant and unafraid of the unknown?

We are interested in meeting you! Apply now and we will contact you if your application is retained for the next step of our recruitment process.